Quality Improvement Program
The QI Program strives to make a difference in health outcomes. It develops actions to improve member and provider satisfaction. SilverSummit Healthplan gets feedback from members, providers and community that shape the activities of the QI Program as well as providing insight into health resources and information.
The QI Program also reviews services provided to our members. We have clinical practice guidelines for certain conditions. If you would like a copy of these guidelines, give feedback, or to participate in our Members Advisory Board, please call us at 1-844-366-2880 (TTY/TDD 1-844-804-6086)
To review Nevada’s Division of Health Care Financing and Policy Medicaid program that includes the External Quality Review Technical Report and the State’s Quality Strategy, use the link below:
DHCFP Quality & Performance IndicatorsExternal Link
- SilverSummit Healthplan’s Quality Program Description is updated and posted annually 2024 Quality Improvement Description v2 06.2024 (PDF)
- SilverSummit’s most recent CAHPS survey results are available as well Member Experience CAHPS Survey results (PDF)
Cultural Competence
SilverSummit Healthplan recognizes that community involvement is an essential component in the planning and implementation of culturally competent programs and services. We established a Behavioral Health Impact Committee to ensure that SilverSummit provides equitable and inclusive behavioral health services to all members regardless of their cultural background or identity.
The Committee identifies and develops strategies to help improve disparities in access to care, monitors the implementation of the Cultural Competence Plan, and assists with the continuous development of improved recovery-oriented services to our culturally diverse populations.
Get Involved
The Behavioral Health Impact Committee meetings are held virtually each quarter, and any interested party is welcome to attend. To receive the meeting link, please email Director of Behavioral Health, Dawnesha.Powell@SilverSummitHealthplan.com
For any questions related to Cultural Competence, please review our most recent Cultural Competence Plan